Support Center

Get help with your integrations, operations, and troubleshooting for the SALA ecosystem.

Frequently Asked Questions

Why did my transaction fail with tx_failed?

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Transaction failures typically occur due to sudden slippage beyond your configured tolerance, or insufficient base reserves to cover network fees. Check the Soroban limits and ensure your account has sufficient XLM.

How is the liquidation threshold calculated?

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Can I adjust the polling rate for the Python Bot?

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Service Reliability

Network

Operational

Horizon API

99.9% Uptime

Soroban RPC

Degraded

Indexers

Synced

forum

Community Discord

Join the official SALA Discord to chat with other operators and the core engineering team.

mail

Email Support

For enterprise queries, bug reports, and account issues, reach out directly.

support@sala.io arrow_outward